Outbound Call Center Agent

We are seeking experienced Call Center Representatives to join our fast-paced, high-volume call center in Jackson, MS. This is an on-site position (not remote) and requires strong customer service skills, professionalism, and the ability to thrive in a structured environment.

  • Schedule: Monday-Friday, 5:00 PM- 9:00 PM, with two required Saturdays per month (8:45 AM 4:00 PM)

Key Responsibilities

  • Handle outbound calls while reading verbatim from a script

  • Meet and maintain call center performance metrics, policies, and procedures

  • Receive and apply coaching and feedback to continuously improve performance

  • Maintain professionalism in a high-volume, fast-paced environment

  • Sit for extended periods while managing continuous call activity

Qualifications / Requirements

  • Previous call center experience required

  • 6 12 months of customer service experience preferred

  • Strong basic computer and navigation skills

  • Ability to pass a background check

  • Must pass pre-screener for training

  • Must adhere to a 30-day probationary period with strict attendance requirements

  • Excellent verbal communication and active listening skills

  • Dependable, coachable, and goal-oriented

Shift Details

  • Please apply if you are interested in being a part of our next training group! 

    • To qualify, you must complete an intake interview at our office and attend a pre-screener on the job site.

  • Schedule: Monday-Friday, 5:00 PM- 9:00 PM, with two required Saturdays per month (8:45 AM 4:00 PM)

  • Pay: $15.00 per hour

  • Pay Schedule: Weekly pay

Back to blog